Canadian Tire: A fine example of how NOT to do customer service.

This week my partner and I are shopping for a fan (and/or considering an air conditioner). We had a few conversations about what sort of fan to get and decided that a tower fan would work in our space. She said she wants one that’s white so it matches the decor in the apartment and
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How to get Google to love your site – Part 1

Welcome to the first post in a multi-part series about Search Engine Optimisation with Google, specifically improving your sites performance in organic Google search results. I have a few things I would like to share on this subject and this is the first. Please feel free to ask questions via the Contact us section of
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Why your website should use secure connections (SSL)

Many websites these days are providing secure connections when people visit the site… the most obvious symbol of this is a little green lock icon, which you’re probably used to looking for in the address bar of your browser. For example in Google Chrome next to the web address for my site one sees this…
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Majac Medical Health Care make over

Having recently completed a major web makeover project, I thought it would be good to share some of what took place and feature this recent work to share some detail on the process and tools that we use. But first here’s a look at the home page of the new Majac Medical website that we
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Understanding customer behavior on your website

We’ve recently discovered a new tool for understanding how customers are using a website. It’s called HotJar. It makes available some cool tools for seeing exactly how users are engaging with your website. In particular I love the heatmap function which allows you to see exactly where users are moving their mouse and clicking as
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Keep your website secure with software updates

Over the last few years I have seen an increase in the number of sites being compromised or hacked. We have had a number of projects where a new client has come to us with a hacked site and we have been involved in repairing or replacing the site and even a few where sites
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Why you should use a site monitoring service

Do you have a website for your small business that customers use to get information like your contact details or details on your products/services? Do you use an email address that is attached to your website? For example [email protected]? What happens if there is an outage with the hosting service for your website? Are you the first to know about
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Why you need a password storage tool

If there is one piece of software that has improved my life immeasurably in the last 10 years it would have to be a password storage program. It’s where I store all the usernames, passwords, website addresses, software licenses (serial numbers), logins, credit card numbers, etc… that I want to remember. And for me, working
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